CULTURAL OBSERVATIONS: UK VS USA
(worth repeating)
I always want to smack Brits for incompetence. But their view of competence is pleasing the boss, while our view is pleasing the customer while making sure the boss merely gets his cut.
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It’s very interesting how much pride Americans take in customer service, and how they treat rules other than those about money as guidelines, and that rigorous attention to rules is a sign of incompetence.
Whereas for Brits, rigorous adherence to rules is not only a civic duty, a moral mandate, but a matter of pride.
These differences are expressions of American distaste for hierarchy and Continental fear of a vacuum of it.
It also reflects American risk taking ( the stock market in the USA) versus British (the bond market in London .)
And the difference in proactive rules in Europe, and reactive rules in the States.
It explains American use of lawyers to resolve conflicts rather than European rules and processes to prevent them occurring.
Everything is easier in the states by orders of magnitude for this reason.
You will feel safer in Europe. You can get rich in the states just by working hard.
It’s fascinating really.
Source date (UTC): 2014-10-08 09:50:00 UTC